Terms & conditions.

This website is operated under the SAGA Beauty trading name. References to “SAGA”, “SAGA Beauty”, “we”, “us” or “our” mean the supplier operating this website. “You” means any visitor, account holder or customer using the website.

By accessing the website, creating an account or placing an order, you agree to these Terms & Conditions and the policies referred to in them. If you do not agree, you should not use the website or submit an order.

Nothing in these terms is intended to exclude or limit any consumer right that cannot lawfully be excluded under South African law.

You must use this website lawfully and provide information that is accurate and not misleading. If you are under 18, you should use the store only with the involvement and consent of a parent or legal guardian.

You may not interfere with the website, attempt unauthorised access, introduce malicious code, scrape the website in a manner that disrupts the service, or use the store for fraudulent, unlawful or unauthorised purposes.

We may suspend access, reject transactions or take reasonable steps to protect the website, customers and SAGA where we reasonably suspect fraud, abuse or a security risk.

SAGA offers beauty, personal-care and wellness products. The main characteristics, size, price, directions and other relevant information for a product are shown on its product page and, where applicable, on the product packaging.

We aim to display photographs, colours, dimensions and packaging as accurately as reasonably possible. Screens, lighting, production batches and packaging updates can cause minor visual differences that do not affect the essential characteristics of the product.

Product descriptions and packaging may be updated from time to time. Where information on physical packaging differs from general website content, follow the current label and directions supplied with the product, unless we advise otherwise.

Content on SAGA’s website, social channels and product pages is provided for general product and wellness information. It is not a substitute for professional medical advice, diagnosis or treatment.

Use wellness products only as directed on their label. If you are pregnant or breastfeeding, have a medical condition, have known allergies, are taking medication, or are uncertain whether a product is appropriate for you, seek advice from a qualified healthcare professional before use.

Individual experiences and results vary. Testimonials, reviews and examples of customer experiences do not guarantee that every person will experience the same outcome.

Prices are displayed in South African Rand (ZAR). Applicable taxes and delivery charges are shown where required. Delivery is calculated separately unless the website states that delivery is included or free.

Prices, promotions and product availability may change. A promotion is valid only for the period and conditions stated for that promotion and while stock lasts.

We take reasonable care to ensure prices are correct. If a clear pricing or product-information error is discovered before an order is accepted, we may contact you to correct the order or cancel it and refund any amount already paid, subject to applicable law.

Submitting an order is an offer by you to purchase the selected goods. Before final submission, the checkout allows you to review your cart, delivery information and total and to correct mistakes.

An automated checkout acknowledgement does not necessarily mean that we have accepted the order. An order is accepted once payment has been successfully confirmed and we issue confirmation that the order will be fulfilled.

We may reasonably refuse or cancel an order where stock is unavailable, a payment is not authorised, information is materially incorrect, the order appears fraudulent, or a transaction cannot lawfully be completed. Where we cancel after receiving payment, we will refund the amount due in accordance with applicable law.

We may limit quantities where reasonably necessary, including where a product has limited stock or an order appears to be for unauthorised resale.

Available payment methods are displayed at checkout. Depending on availability and merchant activation, these may include PayFast, Payflex or other approved providers.

Payment is processed through third-party payment providers. SAGA does not require customers to provide card details directly to SAGA’s own servers. Payment-provider terms and security practices may also apply to the payment service you select.

For fraud prevention and order integrity, we may verify payment status with the payment provider before fulfilling an order. A browser redirect or screenshot alone is not treated as proof of payment.

Where a payment method allows instalments or deferred payment, the separate agreement between you and that payment provider may contain additional credit, repayment and eligibility terms.

Delivery options, charges, service areas and estimated timeframes are set out in our Shipping & Delivery Policy and are also shown during checkout where applicable.

Standard and same-day delivery availability may differ by area. Same-day services are subject to the relevant cut-off time, courier availability and the delivery zone accepted by the checkout.

You are responsible for providing a complete and accurate delivery address and a reachable contact number. Additional charges caused by an incorrect address, failed delivery or a requested redirection may be payable where permitted by law.

A parcel may be delivered to a person reasonably available to receive it at the delivery address. Delivery estimates are not a guarantee where delays arise from circumstances outside our reasonable control, but this does not affect rights you may have under applicable consumer law.

Our practical returns process is described in the Returns & Refunds Policy. That policy must always be read subject to your rights under South African consumer law.

Where the Electronic Communications and Transactions Act cooling-off right applies to an online purchase, a consumer may have the right to cancel qualifying goods within the statutory period after receipt, subject to the exclusions and return-cost rules provided by law.

Certain goods may lawfully be excluded from a change-of-mind return where, for example, their nature, hygiene considerations, rapid deterioration, personalisation or another statutory exclusion applies. Any such restriction does not remove rights relating to defective, unsafe or incorrectly supplied goods.

Goods supplied to consumers remain subject to the statutory implied warranty of quality where applicable. If qualifying goods are defective, unsafe or fail to meet the required standard, remedies available under the Consumer Protection Act may include repair, replacement or refund.

If you want to cancel an order before dispatch, contact SAGA as soon as possible. We will try to stop fulfilment, but cannot guarantee cancellation after a courier has collected the parcel.

You are responsible for keeping your account credentials secure and for the activity carried out through your account where that activity results from your failure to safeguard those credentials.

You agree to provide current and accurate checkout, contact and delivery information so that we can process your transaction and communicate with you about your order.

We may keep transaction records for as long as reasonably and legally necessary for accounting, fraud prevention, customer service, legal compliance and dispute resolution.

Discount codes, launch prices, bundles, gifts and other promotions may be subject to additional conditions such as minimum spend, product exclusions, quantity limits, expiry dates or one-use restrictions.

Unless a promotion expressly states otherwise, promotional benefits cannot be exchanged for cash and cannot be combined with another discount. We may withdraw a promotion where a technical error, abuse or fraud materially affects it, subject to applicable law.

The SAGA name, logos, product artwork, packaging designs, photographs, written content, website design and other original material on this website are owned by SAGA or used under licence and are protected by applicable intellectual-property laws.

You may use the website for personal shopping and informational purposes. You may not reproduce, commercially exploit, modify or distribute protected SAGA content without permission, except where the law expressly allows it.

The website may link to payment providers, courier services, social platforms or other third-party websites. Those services operate under their own terms and privacy practices.

SAGA is not responsible for third-party content or services that are outside our reasonable control. This clause does not limit responsibility that the law places directly on SAGA for the transaction between SAGA and the consumer.

We process personal information for purposes such as operating the store, managing accounts, processing orders, arranging delivery, preventing fraud, providing support and complying with legal obligations.

Our handling of personal information is described in our Privacy Policy. We aim to process personal information consistently with the Protection of Personal Information Act (POPIA) and other applicable South African law.

You may not use the website to commit fraud, impersonate another person, infringe intellectual-property or privacy rights, distribute malware, interfere with security, collect other users’ data without authority, send unlawful spam or engage in conduct that is unlawful or materially harmful to the website or other users.

We may suspend or restrict access where reasonably necessary to investigate or prevent prohibited conduct.

We aim to keep the website accurate, secure and available, but cannot guarantee uninterrupted access or that every website error will be corrected immediately.

To the maximum extent permitted by law, SAGA is not responsible for indirect or consequential loss arising solely from website downtime, third-party failures or circumstances outside our reasonable control.

This section does not exclude liability or consumer remedies that cannot lawfully be excluded, including rights relating to unsafe or defective goods, payment-system security obligations, gross negligence, or other liability imposed by applicable law.

These terms and transactions concluded through this website are governed by the laws of the Republic of South Africa.

We encourage you to contact SAGA first if a problem arises so that we can try to resolve it promptly. Nothing in these terms prevents a consumer from approaching a competent regulator, ombud, consumer-protection body or court where the law permits.

Any court proceedings are subject to the jurisdiction rules applicable under South African law and to any statutory consumer rights concerning dispute resolution.

We may update these terms as the website, products, payment methods or legal requirements change. The current version will be published on this page with an updated revision date.

If a provision of these terms is found to be unlawful or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Questions about an order or these terms should be directed to SAGA using the customer-care contact details published on the website and in your order communications.